refund-policy – Ungating Amazon Category & Brand Approval

UNGATING AMAZON
REFUND POLICY

IMPORTANT: PLEASE THOROUGHLY READ OUR REFUND POLICY TO AVOID ANY MISUNDERSTANDING. FOR FURTURE CLARIFICATION, PLEASE CONTACT ONE OF OUR SUPPORT STAFF VIA CHAT. THANK YOU!

Updated: June 2, 2019

Our category approval services come with an approval guarantee as it takes a few attempts for approval from Amazon. We currently have a 100% success rate to date until our obligation is fulfilled. If for some reason you are not approved, we will initiate a full refund for the portion of service we were unable to fulfill. You agree to allow our team to work on your account for a 7 days to achieve full approval during the ungating process.


If a refund is manually requested by the client before the 7 day working period, a 30% early termination fee will apply to offset staff’s time and cost during the period of working on client’s case. The client is eligible for full refund after the 7th day of placing the order if Ungating Amazon is unable to fully gain approval.


Below are circumstances in which we WILL NOT refund once payment for our ungating services is verified:


We will not refund if your amazon account’s health or metrics are the reason of your denial and/or the ability to submit an application. Please review your metrics prior to paying for our service as we have zero control over your Amazon seller’s account metrics. 


We will not refund for paid services if the client “suddenly discovers” after purchasing our service (or obtain documentation from us) that you are already approved/ungated for the category you requested assistance. 


We will not refund if we initiate the ungating approval process and you (the client) interjects the commication threads between us and Amazon.


We will not refund or ungate another category in place of a category ungating purchased. Please verify the exact service you need prior to purchasing our services. Or simply speak to one of our agents with questions.


If we have provided assistance to you (or your company) and have not heard from you within 7 days from our last communication, we will then consider your ungating a “success”. As a company, we work with all clients on a “one-on-one basis” from start to finish. Replying to us weeks later stating there was was issues with your application will not be tolerated. We expect reasonable reply times from our clients as you would form us regarding out service. At such times, no refunds will be granted due to communication negligence on the client’s behalf. We can’t continue to assist client without proper communication from both parties. 


If you made a purchase for one of our “category ungating bundles” (2 or more categories), please know that we will only provide partial refund for those categories that was not ungated/approved (see example below):


EXAMPLE:


You made a purchase for 1. Grocery & 2. Automotive. We successfully ungated grocery, but not automotive. At that time, we would initiate a “partial” refund for the automotive, since we were unable to fully approved that category and fulfill that portion of the service on our end. 


We will not refund or ungate a category ungating service purchased for one marketplace in place of another. In other words, if you purchased a category for the US marketplace and decide you want to gain approval for UK marketplace instead, this would not be honored. Please verify the exact service and marketplace you need prior to purchasing our services.


We will request specific Amazon seller account information in order to assist you properly with the approval. We expect that all information provided me exact and accurate by the client. To add, this information should not change during the application process unless approved by our team. Not wishing to follow our guidance will result in no refunds being issued due to neglect. We expect precise information from each client in order to properly assist in the fastest manner possible. 


Ungating Amazon Services will not be responsible nor refund the rendering of our services should Amazon changes their “category directory structure layout” or determine that your recent category approval (we assisted with) has been suddenly revoked. This includes examples such as, but not limited to: account suspension, ASIN issues, brand gated issues, neglectful seller account management , or lack of or no sales activity in that certain category once approved. We do not control Amazon or an Amazon sellers account once approved with our services.

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